Real After-Sales Stories

Case 01 / Surface care

Reported issue:
The customer reported dark marks on the edge of the light ribbed upholstery.

Our response:
We supplied a complimentary fabric sofa care kit (Value ￡39.9) with simple instructions: spray the marked area, wipe gently and repeat if needed.

Case 02 / Fitting and assembly

Reported issue:
The original pre-drilled hole had widened, so the bracket screw could no longer tighten securely.

Our response:
We explained how to create a new fixing point 2 to 3 cm beside the original hole and secure the bracket again.

Case 03 / Replacement parts

Reported issue:
Four round sofa feet were chipped

Our response:
We arranged four replacement feet and the required screws, supported by installation guidance.

Case 04 / Comfort support

Reported issue:
The customer reported a local indentation and reduced rebound in the seat cushion.

Our response:
We asked the customer to measure the cushion and offered the made-to-measure replacement cushions at no charge.

Case 05 / Transit damage

Reported issue:
Two wooden sofa legs showed dents and defects following sea freight.

Our response:
We arranged two new replacement sofa legs for the customer.

Tips:
Every sofa order includes free shipping insurance, so you’re covered against damage or other issues during transit. Shop with confidence—we’ll take care of the rest.

Photograph

Keep the packaging and take clear photos before assembling or using the product.

Contact

Email your order number and photos to service@livingnest.co.uk.

Choose

We will explain the suitable solutions so you can choose with confidence.

Resolved by our team

What support looks like in real life

These records focus on the facts: what arrived, what the customer showed us and what solution we offered. Each case is grouped by the kind of support it needed. If you experience any issues, please contact us promptly at service@livingnest.co.uk — our team will be happy to help.