Shipping policy

This Shipping Policy applies to orders placed on livingnest.co.uk for delivery within the United Kingdom. By placing an order with LivingNest, you agree to the terms set out below.

1. Delivery Areas

LivingNest currently delivers within the United Kingdom only.

Many of our products are stocked in the UK for quicker dispatch, while some items may have longer fulfilment times depending on stock availability, product type, or supplier lead times.

2. Shipping Charges

We are pleased to offer free delivery to most locations within mainland UK.

However, additional delivery charges may apply to certain remote or non-standard delivery areas, including but not limited to:

  • Scottish Highlands
  • Scottish Offshore Islands
  • Northern Ireland
  • Channel Islands
  • Isle of Wight
  • Isle of Man
  • Specific postcode areas, including: BT, FK, KA (1–26, 29, 30), PA (1–32), PH, AB, IV, KW (1–14), PH (19–40, 49, 50), PO (30–41)

If your delivery address falls within one of these areas, we recommend contacting us before placing your order so we can confirm whether any surcharge applies.

3. Order Processing and Cut-Off Time

Our daily order cut-off time is 4:00 PM Greenwich Mean Time (London), Monday to Friday.

Orders are generally processed within 1–2 working days, although some products may require a slightly longer handling time depending on the item and supplier arrangements.

4. Delivery Timeframes

Most orders are estimated to arrive within 3–7 working days, Monday to Friday, unless a different delivery timeframe is shown on the product page or at checkout. Delivery times may vary depending on availability and courier schedules.

Once your order has been dispatched, the actual delivery time may vary depending on the delivery service, destination, and product type.

Delivery Lead Time Notes

Some products may require a longer preparation or delivery time. This may be due to one or more of the following reasons:

  • The product requires additional production, assembly, or quality inspection before dispatch.
  • The item is handcrafted or made using specialist manufacturing methods.
  • The product is temporarily affected by stock availability, supplier delays, or supply chain disruption.
  • The item is produced overseas and needs to be transported to our UK facility before final delivery.
  • A different shipping method is required due to the product’s size, weight, material, or delivery requirements.

We will always aim to prepare and dispatch your order as quickly as possible. Every product is carefully checked before dispatch to ensure it meets our quality standards.

Where a longer delivery timeframe applies, this will be shown on the relevant product page, order confirmation, or communicated to you by our customer service team.

5. Delivery Services and Carriers

Delivery Partners

We work with a range of professional delivery partners, including UPS, Yodel, Parcel Force, DPD, FedEx, DHL, and other trusted carriers. The courier used will depend on the size, type, and destination of your order.

Our warehouse team carefully prepares and packs every order to help ensure your items arrive safely and securely.

Sofa & Large Furniture Delivery

For larger items such as sofas and other bulky furniture, we use specialist furniture delivery services designed to provide a more convenient delivery experience. Depending on your location, product type, and availability, your order may be delivered using one of the following dedicated furniture delivery options:

DX Room of Choice

With DX Room of Choice delivery, your sofa will be delivered to your chosen room (where access allows).

  • You will usually receive a text message the evening before delivery, normally around 6:30 PM, confirming your estimated 2-hour delivery window.
  • A further update may be sent on the morning of delivery.
  • The delivery team is expected to contact you approximately 30–60 minutes before arrival.
  • Where possible, any timing adjustments can be discussed directly with the delivery team once you receive your delivery notification.

SD Room of Choice

SD Room of Choice provides a scheduled delivery service for larger furniture items.

  • We will contact you by email to arrange a suitable delivery date.
  • The delivery team may contact you by phone call or SMS on the day of delivery.
  • Once a delivery date has been arranged, we kindly ask customers to avoid making last-minute changes where possible, as this may affect delivery schedules.

6. Change of Delivery Address

Once an order is already in transit, we are unable to change the delivery address.

If you need to amend your delivery details, please contact us within 24 hours of placing your order at service@livingnest.co.uk.

7. Order Cancellations

If you wish to cancel your order before it has been dispatched, we can usually accept the cancellation.

If the order has already been dispatched, cancellation may no longer be possible in the usual way, and the order may instead need to be handled in line with our Returns Policy.

8. Parcels Damaged in Transit

If your parcel arrives visibly damaged, please reject the delivery where possible and contact our customer service team as soon as possible.

If the parcel has already been delivered in your absence and you later discover transit damage, please contact us promptly so we can advise on the next steps.

9. Important Delivery Notes

Please note the following:

  • Orders containing multiple items may arrive in separate shipments
  • Products supplied in more than one box may be delivered on different days
  • Delivery timelines are estimates only and may occasionally vary due to external courier or supply chain factors

10. Contact Information

If you have any questions regarding delivery, please contact us:

Email: service@livingnest.co.uk
Address: Ridgefield Street, Failsworth, Manchester, M35 0HJ, United Kingdom
Working Hours:
Monday to Friday: 9:30 am – 5:00 pm
Saturday and Sunday: Closed
Bank Holidays: Closed